Changing workplace culture with a joined up approach

Standalone wellbeing initiatives fall short. Our programmes are designed to fit into – and amplify – your existing policies and initiatives.


Workplace wellbeing is well on the agenda. The question is: how?

The corporate wellness market is set to double by 2030 – and that’s great news for employees. But there’s a new painpoint for people leaders: how do you choose from an ever-growing range of support solutions? Our approach: prioritise impact and fight fragmentation. We help our clients launch programmes that generate a reaction and signpost people to other resources. Because company-wide change takes a joined-up approach.


Why us ?

Joined-up approach

What we want is to complement what you're already offering - not replace it. Our programmes trigger the uptake and amplify the impact of your existing benefits.

Fresh formats

We innovate on all fronts, marrying human and digital support channels for maximum engagement - because everyone learns and engages differently.

APAC experts

Culturally nuanced to the core, our programmes hit the right note with diverse audiences thanks to our APAC-wide experience and diverse coaches.

Reach the unconverted

Sometimes you need a soft landing to make a big impact. We meet organisations and individuals where they’re at to help them get closer to where they want to be.

Designed for busy people

Actionable takeaways, backed by evidence and experience, delivered by engaging coaches - that's how we resonate with fast-paced professionals.

Multi-level support

Our programmes include employees and their managers to fuel change on all fronts and foster peer support at all levels.

What clients say about Moments That Matter

``What I find great about your approach to wellbeing is the practical angle. Your webinars always feel pragmatic and culturally appropriate - which isn’t easy when you have a big group of busy people joining from all over APAC. Backstage, your team and coaches are a pleasure to work with, they make programming and delivery a smooth process.”
Mandy Li Senior HR Consultant Asia Pacific, HSBC

Meet the team

We’re a diverse team with one thing in common – a professional and personal drive to make wellbeing more widespread.
Meet the people behind the Moments that Matter mission.

Sofie Jacobs

Founder and Managing Director

Alexia Schamisso

Alexia Schamisso

Corporate Business Development Manager

Anoush Davies

Parent Coach

Desiree Potot

Client Relations Coordinator

Leanne Durham

Finance & Operations Manager

Mac Ling

Leadership Coach

Peg Yoc Hui

Marketing Manager

Peiyin Tong

Emotional Intelligence & Leadership Coach

Sheryl Carroll

Integrative Health Coach


Our story

“Hi, I’m Sofie, the founder of Moments that Matter and its parent company, Urban Hatch

 My career started in midwifery 25 years ago with international roles in public and private healthcare. During this time, I also spent several years as the Events Director for a London-based health and wellness events space, creating bespoke wellbeing programmes for corporate firms.

Drawing on my deep healthcare experience, along with my passion for creating tailored wellbeing programmes, I founded Urban Hatch in 2016 as a digital childbirth education and support platform for busy working parents. I knew we couldn’t stop here. I saw the need for a broader culture shift in how companies show up for their people when they’re navigating challenging life transitions. 

Today, our growing team of coaches, specialised in diverse niches, are making a difference in people’s lives in more of the moments that matter. And in the back-end, our team of dedicated, smart professionals help our clients create cultures where people feel confident, capable and cared for when it matters most.”

Our reach in the last year


People we've helped


Companies we've worked with


Countries we've reached

Proud to work with leading organisations across APAC

1 Source: Market Research Future